Feature — Portal
Stop being a human status-update machine.
Every customer gets their own branded portal — order status, lab samples, documents and invoices, without calling you.
What your customer sees
Invite-link sign-in
EnterpriseYour customer signs in with an invite link and sets their own password — the same account security as everywhere else in PlateMastr, scoped to only their own data.
Order & lab sample status
EnterpriseOrder status and lab sample progress update live — no “can you check on that batch” email needed.
Documents & invoices
EnterpriseTheir own TDS, SDS, CoAs and invoices, in one place. Connect Stripe and they pay online, right from the portal.
Appointments & messages
EnterpriseConfirm or decline a scheduled visit and message your team directly — one thread per customer, not a scattered inbox.
What it doesn’t do yet
Honest gap
A customer can place a reorder from what they’ve bought before — they can’t yet request a brand-new quote from inside the portal. That still goes through your rep.